Moving In, What to Expect

Room Offer

When a room becomes available, a resident care manager or nurse will contact you to offer the room and begin the move in (admission) process.

Move-In Paperwork

When you arrive on site, you will meet members of the nursing and administration team. Together, with you and your family, nursing staff will complete an assessment of your care needs and initiate a care plan. To assist our nursing team, we ask that you bring the following:

  • Assistive devices such as hearing aids, glasses, dentures, and mobility equipment;
  • Current medications including natural health products, herbal remedies, and over-the-counter medications; and
  • A list of key family members or others to contact in case of an emergency.

Our administration staff will discuss arrangements for accommodation (rent) payments, establishing a trust (comfort) account and signing your admission agreement. To assist us, we ask that you bring the following:

  • Void cheque;
  • Personal Health Number (PHN) Card;
  • Legal and financial documents such as Enduring Power of Attorney, Personal Directive (Living Will), Trusteeship Order, Guardianship Order and Supportive Decision-making documentation if you have a family member or others supporting or making decisions regarding your care and finances; and
  • Birth certificate.

Personal Items

Personal items and furnishings can be unloaded from the front door. For emergency reasons, you may not park under the front canopy or the fire lane areas. If you need a moving cart or dolly, please see our receptionist. Maintenance services can assist with picture hanging if you or your family is unable to do so. On moving day, you and your family are invited to enjoy a complimentary lunch in our private dining room. You will quickly meet many new faces during the first week you live with us. We are anxious to get to know you and your family, as you are a valuable member of the care team. Don’t hesitate to ask questions or voice your concerns. Tell us what you like or dislike, and what you need. Although we may not always be able to accommodate your wishes, we will do our best to meet your needs and make your stay as pleasant as possible.


You are responsible for paying your monthly rent. Each month, you will receive a statement outlining the rental charges and if applicable, other associated sundry charges such as cable, telephone, internet, and laundry. The rental fees for supportive living and long-term care are set by the Ministry of Health and include all non-medical services (such as meals, housekeeping and pastoral care) and building costs (maintenance, utilities, etc.). The rental rate is adjusted each July based on the Alberta inflation rate. Alberta Health Services directly funds nursing and medical care, occupational therapy, and recreation therapy services. For further information, we encourage you to visit the Alberta Health website:

Other Costs

Depending on your needs, there may be additional costs for items and services such as:

  • eyeglasses, hearing aids, dentures;
  • podiatry, optometry, dental hygienist, denturist and other service providers;
  • mobility aids;
  • personal care items and toiletries;
  • transportation to and from medical and social appointments;
  • telephone, cable television and internet;
  • laundry care and dry cleaning;
  • recreation outings;
  • laundry labelling; and
  • liability insurance